She made me cry
Last week after my pre-op appointment, the docs sent me down to preanesthesia with an envelope which included the bloodwork I needed and my medical history.
When I got down there (I was already way late to get hom and grab the kids from the bus) they said for me to have a seat, that it would be a while. I told them I couldn't wait. I have two younger children at home who are gonna be lost if i'm not at the bus to grab them. So they gave me my envelope back and said for me to come back before surgery when I have time.
Yesterday was the only day I could do it so I went up there. On the way I realized I left the envelope at the house and it's almost an hour drive to get there. UGHH. So I call the docs office and ask them to fax or send another copy to the first floor preanesthesia so I can get my admittance done. The nurse I spoke with said to tell them I lost the paperwork (cause that's what I told her since I cant get back out there again before my surgery on monday) and to have them page the doctor that wrote the papers (who by the way is a 3rd year resident).
So I get there and tell them what happened. They were VERY understanding and helpful. The problem is that when they paged the docs office a nurse told them that the doctor who wrote the paperwork up, cant and WONT do it today and for me to come back tomorrow at noon (which is now today). I got on the phone to speak with them and had to explain that I CANT do that but if they wanted I would go to them right then and get the paperwork. She said "Dr. Stone said she wont do that". I had to repeatidly tell her that this is a necessary surgery I am having to save my baby from miscarrying and I HAVE to get my preadmittance done. She finally says "then page the doctor". That's what we've been TRYING to do.. GRRR!!!
So that's what the admissions place does. Now the doc is on the phone and being a royal B*TCH to me. She fought me over and over again saying she cant give me the papers, the ones I had were the only ones, yadda yadda, and she doesn't have time to redo them now cause she has an emergency c-section (yeah right..she's a resident).
Anyway, I told her I understand it's an inconvenience and I didn't intentionally lose the papers. Can she PLEASE help me. She said "ya know, you put me in a bad situation. We spent all that time together last week (which is crap. She left me in the damn room just waiting for about an hour to only have a 10 minute appointment) and I feel like it was a waste of time.
This is where I started to get pissed and upset. I snapped at her (keep in mind we're still on the phone) and I said "ya know, it's not like I drove almost an hour to get here for the fun of it. It was an accident!".
Now at this point i'm ready to scream in the phone and say "f*** you! I'm going back to my doctor who actually cares and makes a point to make his patients feel good, unlike you who makes them feel worhtless!" but I didn't. Instead I started to cry infront of a waiting room full of people.
She really hurt my feelings. She made me feel worthless. Like i'm a screw up. Until I started crying she was ready to tell me to cancel the surgery (which of course means I wont maintain the pregnancy). Fortunately, in her attitude filled voice she said "just come up to labor and delivery and i'll see if I can get the papers to you."
I went and got them and everything was fine after that but she made me feel like sh*t. The people in preadmittance were shocked at how she treated me and they were all comforting me. I guess they felt bad that she brought me to tears.
Well, that was part of the day.
After that I went to pick up my Rx (prometrium refill) which I called in a refill for at 11am. It's now 6pm (and I had it scheduled for a 5:15pm pickup) and oops....they didn't do it. Had NO recollection of it. Guess what the waiting time was???? Yep...an HOUR!
I have my pills, i'm ready for surgery but now i'm nervous as hell. I'm afraid of this "resident" being in the room during surgery. Thank God I will be awake. I don't want her touching me.
Anyway, I just needed to share. Sorry for the long post.
When I got down there (I was already way late to get hom and grab the kids from the bus) they said for me to have a seat, that it would be a while. I told them I couldn't wait. I have two younger children at home who are gonna be lost if i'm not at the bus to grab them. So they gave me my envelope back and said for me to come back before surgery when I have time.
Yesterday was the only day I could do it so I went up there. On the way I realized I left the envelope at the house and it's almost an hour drive to get there. UGHH. So I call the docs office and ask them to fax or send another copy to the first floor preanesthesia so I can get my admittance done. The nurse I spoke with said to tell them I lost the paperwork (cause that's what I told her since I cant get back out there again before my surgery on monday) and to have them page the doctor that wrote the papers (who by the way is a 3rd year resident).
So I get there and tell them what happened. They were VERY understanding and helpful. The problem is that when they paged the docs office a nurse told them that the doctor who wrote the paperwork up, cant and WONT do it today and for me to come back tomorrow at noon (which is now today). I got on the phone to speak with them and had to explain that I CANT do that but if they wanted I would go to them right then and get the paperwork. She said "Dr. Stone said she wont do that". I had to repeatidly tell her that this is a necessary surgery I am having to save my baby from miscarrying and I HAVE to get my preadmittance done. She finally says "then page the doctor". That's what we've been TRYING to do.. GRRR!!!
So that's what the admissions place does. Now the doc is on the phone and being a royal B*TCH to me. She fought me over and over again saying she cant give me the papers, the ones I had were the only ones, yadda yadda, and she doesn't have time to redo them now cause she has an emergency c-section (yeah right..she's a resident).
Anyway, I told her I understand it's an inconvenience and I didn't intentionally lose the papers. Can she PLEASE help me. She said "ya know, you put me in a bad situation. We spent all that time together last week (which is crap. She left me in the damn room just waiting for about an hour to only have a 10 minute appointment) and I feel like it was a waste of time.
This is where I started to get pissed and upset. I snapped at her (keep in mind we're still on the phone) and I said "ya know, it's not like I drove almost an hour to get here for the fun of it. It was an accident!".
Now at this point i'm ready to scream in the phone and say "f*** you! I'm going back to my doctor who actually cares and makes a point to make his patients feel good, unlike you who makes them feel worhtless!" but I didn't. Instead I started to cry infront of a waiting room full of people.
She really hurt my feelings. She made me feel worthless. Like i'm a screw up. Until I started crying she was ready to tell me to cancel the surgery (which of course means I wont maintain the pregnancy). Fortunately, in her attitude filled voice she said "just come up to labor and delivery and i'll see if I can get the papers to you."
I went and got them and everything was fine after that but she made me feel like sh*t. The people in preadmittance were shocked at how she treated me and they were all comforting me. I guess they felt bad that she brought me to tears.
Well, that was part of the day.
After that I went to pick up my Rx (prometrium refill) which I called in a refill for at 11am. It's now 6pm (and I had it scheduled for a 5:15pm pickup) and oops....they didn't do it. Had NO recollection of it. Guess what the waiting time was???? Yep...an HOUR!
I have my pills, i'm ready for surgery but now i'm nervous as hell. I'm afraid of this "resident" being in the room during surgery. Thank God I will be awake. I don't want her touching me.
Anyway, I just needed to share. Sorry for the long post.
posted by Renee @ 9:38 AM
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